Shipping & Delivery Policy
Last Updated : August 8, 2025
At Arcana Plants, we are committed to ensuring that your products reach you safely and on time. This Shipping & Delivery Policy outlines our order processing times, shipping durations, and important details related to shelf life-sensitive products.
1. Order Processing Time
Most orders are processed and dispatched within 3 business days from the date of purchase. You will receive an email confirmation with tracking details once your order has been shipped.
2. Delivery Timeline
Orders typically reach you within 5 to 7 working days, depending on your location and courier service availability. Delays may occur during peak seasons, natural disruptions, or remote area deliveries. Digital products will be delivered via E-mail within 1 working day.
3. Products Made Against Order
Certain products, such as bacterial cultures and bio-formulations, have a shelf life of up to 1 year, but their effectiveness decreases over time. To ensure maximum potency and benefit, such products are manufactured fresh against your order.
As a result:
- Dispatch timelines may vary slightly for these items.
- You will be notified in case your order includes such products with a custom preparation timeline.
4. Shipping Coverage
We currently ship across most locations in India. If your delivery address falls outside our serviceable area, we will notify you and issue a full refund if necessary.
5. Delivery Issues
If your package is delayed, damaged, or goes missing in transit, please reach out to us at info@arcanaplants.com. We will assist you in resolving the issue with the courier partner.
6. Address Accuracy
Please ensure that your shipping address, contact number, and pin code are entered correctly at checkout. We are not responsible for delivery failures due to incorrect or incomplete address information.
7. Contact Us
For questions regarding your order or delivery status, feel free to contact:
Arcana Plants
Email: info@arcanaplants.com
Website: www.arcanaplants.com