Return & Refund Policy

Last Updated: August 8, 2025

At Arcana Plants, we strive to provide high-quality natural and plant-based products with care and transparency. As a growing startup, we operate with limited resources and work on a made-to-order basis for many of our offerings. This policy outlines the conditions under which orders can be canceled or refunded.

1. Order Cancellation

Cancellations are allowed only before your order has been dispatched.
Once the product has been shipped, we will not be able to cancel the order.
To request a cancellation, please contact us immediately at info@arcanaplants.com with your order number.

2. Return Policy

Due to the perishable and made-to-order nature of most of our products, we do not accept returns once the order has been delivered.

This includes but is not limited to:

Plant-based powders
Herbal supplements
Bacterial cultures or bio-products
Any item with limited shelf life

We believe in maintaining the hygiene and integrity of our products, and hence cannot restock or resell returned items.

3. Digital Products

All sales of digital goods (such as downloadable guides, recipes, or eBooks) are final and non-refundable. No returns or exchanges are allowed on digital content.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing info@arcanaplants.com with:

Your order number
Photos of the product and packaging

We will evaluate the issue and offer a replacement or refund on a case-by-case basis.

5. Refunds (If Approved)

Refunds, if approved, will be processed to the original payment method within 7-10 business days.
Refunds are not guaranteed and are granted only under exceptional conditions such as incorrect dispatch or confirmed damage.

6. Contact Us

For any cancellation, damage report, or refund request, contact us at:

Arcana Plants
Email: info@arcanaplants.com
Website: www.arcanaplants.com